Mistakes to Avoid and Questions to Ask when Researching Home Care
With over 20 years of experience in providing home care to seniors, Retire-At-Home has designed a list of important questions you should ask when researching a home care provider in Kitchener-Waterloo-Cambridge:
- 1. What services do you provide?2. Do I need a referral from my doctor?
3. How long is the wait between my initial request for service and their first home visit.
4. Is there a minimum charge?
5. Does my private insurance cover the cost of your service?
6. Are you an accredited healthcare service?
7. Are your caregivers trained? What levels of education or experience do they have?
8. Are your health care providers insured?
9. Are there nurses with specialized training in certain diseases or injuries?
10. Will a caregiver be permanently assigned to me, or will there be a new caregiver each time?
11. Can your caregivers be called in on short notice? Is there an extra charge?
12. Can you provide your services on holidays or after normal business hours?
13. Who should I call in case of emergency, even after-hours?
5 Mistakes you should avoid when choosing home care:
If you’ve suffered some sort of emergency, you may be shopping for home care. Unfortunately, in cases of emergency, it becomes a stressful experience. This is especially true when you are uninformed about home care, and what questions you should be asking.
Mistake #1: Some Canadians believe that, because they have universal healthcare covered by the Canadian government, that their home care is also covered. However, there are very few subsidies for home care, and many must pay out of pocket. Ask your doctor if you don’t know whether or not you’re covered.
Mistake #2: Some Canadians also believe that their loved ones will accept care immediately. At Retire-At-Home Kitchener-Waterloo, many of our clients initially resist help. In most cases, this pushback can be overcome with the right approach. As your potential home care provider what they will do to ease the concerns your loved one may have about accepting care.
Mistake #3: Though many companies seem reputable, not all are managed by registered nurses. Check that the company you choose is an experienced home care provider, and that they have registered nurses supervising the caregivers. It is important to have the right care as your loved ones needs increase.
Mistake #4: Though hiring a private caregiver may seem easier, doing so invites many risks. Thousands of documented cases of abuse and theft are associated with private, unregulated care. If you hire a caregiver through Craigslist or a similar site, you are risking your loved ones safety. Those caregivers do not go through the same background/credential checks that home care providers require, nor do they receive ongoing training and supervision that is necessary to ensure top quality care.
Mistake #5: While the cost of care is an important factor in decision-making, some people base their decision solely on price. Don’t forget to think about the value you receive. Registered nurse supervision, national standards, and insurance are all important factors to consider when choosing a home care provider. The right provider will personalize a care plan that not only meets your needs, but also your budget.